Privacy and Information Security Policy
General
- Psagot Investment House and its subsidiaries, as may exist from time to time (hereinafter: “Psagot“), place great importance on protecting information security and the privacy of visitors to its website. This Privacy Statement contains information regarding Psagot’s privacy practices, the types of information collected on Psagot’s website, and the purposes for which it is used. It is clarified that this policy applies solely to information collected during your visit to the Psagot website.
- The terms of this Privacy Policy are an integral part of the Website Terms of Use. All definitions and terminology used herein shall be interpreted in accordance with the Website Terms of Use unless the context requires otherwise.
- Use of the website is subject to this Privacy Policy and shall be deemed to constitute your consent to its terms and any changes thereto. Accordingly, we recommend reviewing this policy periodically. Psagot may update this Privacy Policy and the Website Terms of Use, together or separately, from time to time to reflect technological, business, legal, or regulatory changes. Updates will be published in this document.
Information Collection and Use
- When using Psagot’s services through the website, you may be required to provide personal information. You are not legally obligated to provide this information, and your decision to do so is entirely voluntary. However, note that some services on the site cannot be provided without certain personal details.
- The personal information collected may include your full name, home address, email address, and phone number. In the personal area of the website, details about your investment portfolio may also be collected. Psagot receives this information when provided voluntarily by the user, such as when accessing the “Personal Area”, submitting a service request, or contacting Psagot representatives. If you apply for a job through the website, the information you submit, including your resume, will be collected.
- The information is used to provide Psagot’s services, for the purposes of lawfully registered databases, and for the purposes outlined in this policy.
- The information may be used to: operate and manage the services provided; personalize your experience; send offers and updates; deliver newsletters (subject to your consent); conduct satisfaction surveys; collaborate with third parties for business purposes; improve the website’s content and functionality; detect fraud or malicious activity; optimize communication; ensure data security; and carry out statistical analyses.
- Psagot may also send you operational messages, alerts, and updates via email, SMS, or other communication channels.
- Subject to your consent, Psagot may send you marketing and promotional content, benefit offers, newsletters, and similar materials. You may withdraw your consent at any time by following the unsubscribe instructions in the communication.
Right of Access to Information
In accordance with the Israeli Privacy Protection Law, 1981, you are entitled to request access to information held about you. To do so, please contact Psagot’s Public Inquiries Department at +972-73-7925634 or via email at information@psagot.co.il.
If you discover that the information is incorrect, incomplete, or outdated, you may request that it be corrected or deleted.
Cookies Policy
- The website uses various data collection tools and digital identifiers – such as pixels, tags, beacons, SDKs, and analytics tools (collectively: “digital identifiers”) – to ensure proper and secure operation of the site, to gather usage statistics, and to personalize content and advertisements.
- Digital identifiers uniquely identify your device and may collect information such as visited pages, time spent on the site, IP address, device characteristics, browsing history, and user interactions across different platforms. This data is encrypted, and Psagot takes precautions to ensure that only authorized systems can access it.
- Some digital identifiers may be implemented by third parties (e.g., Google Analytics, Meta tools).
- If you do not wish to allow the use of digital identifiers, you may change the settings on your device. Refer to your device’s help documentation. For Google Chrome users, preferences may be managed here.
Disabling cookies may impact the availability of certain services or features on the website.
You may manage your preferences using the following links:
• WebChoices – Digital Advertising Alliance
• Your Online Choices – EDAA
Information Security
- Psagot places the highest importance on information security and uses advanced technologies and protective measures to safeguard collected data from loss, alteration, unauthorized access, or leakage.
- Communication between your browser and Psagot’s servers is encrypted using standards-compliant protocols to prevent exposure of personal data.
- Psagot continuously monitors developments in the field of information security to provide clients with the highest possible level of protection.
- Nevertheless, using communication channels such as phone, fax, email, or the internet involves inherent risks, including impersonation, malware, data interception, and more.
- Psagot’s website uses a digital certificate to confirm its identity. Personal login credentials are provided to clients wishing to access their information securely.
Disclosure of Information to Third Parties
Psagot may share your information with third parties in the following cases:
- At your request or with your explicit consent;
- As necessary to operate the services, e.g., cloud providers or digital receipt services, whether in Israel or abroad;
- With business affiliates for the purpose of providing services and benefits;
- If you violate the Website Terms of Use or Privacy Policy, or engage in illegal or unauthorized activity;
- As required by law or a court order, including for the management of legal disputes;
- If Psagot believes such disclosure is necessary to prevent serious harm to itself, its representatives, users, or others;
- In case of a corporate change (e.g., merger, acquisition, asset transfer), provided the receiving party agrees to uphold the terms of this policy;
- Psagot may transfer data to jurisdictions outside of Israel, which may not offer the same level of data protection. By using the site, you consent to such transfers.
- Psagot and its representatives may use and share anonymized information for commercial, statistical, or research purposes. This data will not personally identify you.
Additionally, the website may include links to third-party sites (e.g., Facebook, Instagram, YouTube, Twitter). Clicking such links is at your own risk, and you will be subject to the third party’s terms and privacy policies. Psagot assumes no responsibility for actions taken by such third parties.
Confidentiality
Psagot is committed to maintaining the confidentiality of your information in accordance with the Israeli Privacy Protection Law, 1981.
Any information you provide through the website constitutes clear consent for Psagot and its representatives to use it as described herein, including for the purpose of improving user experience.
Phishing – Online Fraud
- Please be aware of fraudulent attempts to obtain your login credentials or identification information. For example, you may receive fake emails resembling Psagot’s branding, asking you to urgently provide personal information or click suspicious links.
- Psagot will never contact you via email to request your personal password. Do not respond to such requests or provide login details.
- If you suspect that your credentials have been compromised, immediately contact Psagot’s customer service.