Accessibility Statement
Psagot Investment House and its subsidiaries (hereinafter: “Psagot“) make every effort and invest significant resources to provide all clients with equal, respectful, accessible, and professional service.
In accordance with the Equal Rights for Persons with Disabilities Law, 1998 and the regulations enacted under it, Psagot undertakes accessibility adjustments to ensure that individuals with disabilities can independently and equally receive the same services provided to all customers.
Accessibility Arrangements – Physical Premises
The following accessibility arrangements are in place at Psagot Group’s offices located at 3 Rothschild Blvd., Tel Aviv–Jaffa:
- Accessible parking spaces, including for high vehicles, are available in the building’s paid parking lot.
- There is a continuous accessible path from the parking area through the main entrance to the customer service center, including elevators.
- Accessible service counters are available at the customer reception area.
- Accessible restrooms are located in the building lobby and on various floors.
- Signage for orientation and identification is available throughout the premises.
- Service animals assisting individuals with disabilities are permitted in the customer service area.
- Customers may approach service representatives at the counters for assistance as needed.
Accessible Customer Service
- Accessible Call Center: The automated phone system has been adapted for accessibility, with clear language and no background music.
- Additional Contact Methods:
- Email: Trade@psagot.co.il
- Contact Form: Via the “Contact Us” section on the website
Website Accessibility
An accessible website enables people with disabilities and elderly individuals to browse with the same level of effectiveness and enjoyment as all users.
According to a 2003 Microsoft study, 20–25% of the population experiences difficulty using the internet. Website accessibility facilitates improved access to content for these users.
Psagot is committed to promoting equal opportunities in the digital space for people with various disabilities and for those using assistive technologies.
Website Accessibility Features
- This site complies with the requirements of the Israeli Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 2013.
- Accessibility adjustments are based on Israeli Standard 5568 and the WCAG 2.0 international guidelines at AA level.
- Compatibility was tested primarily with Google Chrome.
- The website provides semantic structure for assistive technologies and supports keyboard navigation using arrow keys, Enter, and Esc to exit menus and dialogs.
- Compatible with most common browsers and mobile devices.
- For optimal browsing with screen readers, we recommend using the latest version of NVDA.
- Documents or videos uploaded prior to October 2017 may not be fully accessible. If you encounter such content, please contact our accessibility coordinator, and we will make every effort to provide the information in an accessible format.
- Accessible Information Formats: Psagot offers information in accessible formats free of charge for customers with disabilities. For such requests, please contact the group’s accessibility coordinator (details below).
- Accessibility testing and consulting services were provided by A-2-Z Accessibility & Web Marketing.
Contact for Accessibility Requests and Feedback
Psagot continues its efforts to improve accessibility as part of its commitment to ensuring inclusive service for the entire population, including individuals with disabilities.
If you encounter an accessibility issue or have suggestions for improvement, we would appreciate your feedback and will do our best to address and resolve the matter promptly.
Accessibility Coordinator Contact Details
Name: Michal Laufer
Phone: +972-54-4663573
Email: michalol@psagot.co.il
Accessibility Statement Last Updated: 04.08.2025